I ordered this in medium size, but jacket was loose for my body. So I requested an exchange of the jacket and sent the parcel back to the warehouse. And even after 5 days of sending the item back, I have not been informed of any update of my order. Contacting the customer support several times (5 times to be exact) only got 1 response that our exchange department will contact you in the evening. but absolutely nothing. Totally disappointing behavior.