Exchange & Return Policy
We will gladly accept any unused, unwashed and undamaged merchandise with original packaging and tags for an exchange or a return.
Policy at a Glance
| Online purchases (shopbrumano.com) | Exchange or return within 30 days of delivery, with the original invoice |
| In-store purchases | Exchange within 14 days, with the original receipt |
| Condition required | Unused, unwashed, undamaged, with original packaging and tags |
| Not eligible | Socks (hygiene reasons), altered garments, items discounted 50% or more |
| Sale items | Not eligible for cash refund. Items discounted less than 50% may be exchanged. |
| Refunds | Via IBFT (bank transfer) within 96 hours of receiving the returned item |
| International orders | Exchange only — delivery charges both ways are borne by the customer |
| Contact | cs@shopbrumano.com · WhatsApp +92-343-3350555 · Phone +92-312-2786266 |
Online Purchases (shopbrumano.com)
- You can exchange or return an article within 30 days of delivery, provided you present the original invoice.
- Online purchases can also be exchanged at any Brumano store within the same 30-day period, with the original invoice.
- Socks are not eligible for return due to hygiene reasons.
- Items discounted 50% or more are not eligible for exchange or return.
- Altered garments are not eligible for exchange or return.
- Articles purchased during a sale are not eligible for a cash refund. Items discounted less than 50% may be exchanged.
In-Store Purchases
- You can exchange an article within 14 days of purchase, provided you present the original receipt.
- Items discounted 50% or more are not eligible for exchange or return.
- Altered garments are not eligible for exchange or return.
How to Return or Exchange an Online Order
- Contact us within 30 days of delivery. Email cs@shopbrumano.com or WhatsApp +92-343-3350555 with your order number, the item you wish to return or exchange, and the reason.
- Get confirmation. Our customer support team will confirm eligibility and share return instructions.
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Courier the item (unused, unwashed, with original packaging, tags, and invoice) to:
Brumano Returns — Fashion Villaz (parent company of Brumano)
Unit # 4, Latifabad, Hyderabad, Sindh, Pakistan
Phone: 0312-2786266 / 0343-3350555
Courier charges for domestic returns are borne by the customer. - Receive your exchange or refund. Once we receive and inspect the item, your replacement is dispatched or your refund is processed within 96 hours.
Refunds
- All refunds are processed via IBFT (Inter Bank Funds Transfer) within 96 hours of receiving the returned product.
- For Cash on Delivery orders, refunds are transferred via IBFT to the bank account you provide.
- Shipping charges are non-refundable.
International Orders
Returns
We do not accept returns on orders shipped internationally. However, if an item is wrongly delivered in terms of size or colour, we will refund the item amount, or you may apply the value as free shipping on your next order. Shipping charges are non-refundable.
Exchanges
We accept exchanges on international orders. Delivery charges for both directions are borne by the customer.
Frequently Asked Questions
How long do I have to exchange or return an item?
30 days from delivery for online orders (with original invoice); 14 days for in-store purchases (with original receipt).
Can I exchange my online order at a Brumano store?
Yes — within 30 days of delivery, with your original invoice.
Can I return or exchange sale items?
Items discounted 50% or more cannot be exchanged or returned. Sale items are not eligible for cash refunds. Items discounted less than 50% can be exchanged.
How and when will I receive my refund?
All refunds are sent via IBFT bank transfer within 96 working hours of us receiving your returned item. For COD orders, the refund is sent to the bank account you provide.
Who pays for return shipping within Pakistan?
Courier charges for domestic returns are borne by the customer.
Do you accept returns on international orders?
No — international orders are eligible for exchange only, with delivery charges both ways borne by the customer. Wrongly delivered items (size/colour) are refunded for the item amount.