Black Multicolor Tipped Collar Pique Polo

DELIVERY TIME:

It takes one working day to process your order. All orders received before 4:30 PM on a working day are processed and dispatched the same day. Orders received after 4:30 PM are processed and dispatched the next day.

In case an order is placed on Sunday or on a holiday; the order will be processed on the next working day.

All orders will be processed after phone verification from the customer.

SHIPPING PARTNER:

All orders are dispatched via TCS or LEOPARD and tracking number is provided to customer once the order is shipped.

PAYMENT:

We accept payment through Credit Card, Online Banking & Cash On Delivery.

Flat Rate of Rs 199 will be applied in the total amount of the order.
Shipping charges will be free if the order value exceeded Rs 3500.

INTERNATIONAL DELIVERY:

We offer international delivery all over the world. International Delivery via DHL and calculated at checkout page.

International Orders are shipped after verification of payment.

DHL Tracking is provided after shipment is made. If you have any shipment instructions, please mention in the notes or contact the customer support with your query.

We will gladly accept any unused, unwashed and undamaged merchandise with original packaging and tags for an exchange or a return.

Policy at a Glance

Online Purchases (shopbrumano.com)

• You can exchange or return an article within 30 days of delivery, provided you present the original invoice.
• Online purchases can also be exchanged at any Brumano store within the same 30-day period, with the original invoice.
• Socks are not eligible for return due to hygiene reasons.
• Items discounted 50% or more are not eligible for exchange or return.
• Altered garments are not eligible for exchange or return.
• Articles purchased during a sale are not eligible for a cash refund. Items discounted less than 50% may be exchanged.

In-Store Purchases

• You can exchange an article within 14 days of purchase, provided you present the original receipt.
• Items discounted 50% or more are not eligible for exchange or return.
• Altered garments are not eligible for exchange or return.

How to Return or Exchange an Online Order

1. Contact us within 30 days of delivery. Email cs@shopbrumano.com or WhatsApp +92-343-3350555 with your order number, the item you wish to return or exchange, and the reason.
2. Get confirmation. Our customer support team will confirm eligibility and share return instructions.
3. Courier the item (unused, unwashed, with original packaging, tags, and invoice) to:
   Brumano Returns — Fashion Villaz (parent company of Brumano)
   Unit # 4, Latifabad, Hyderabad, Sindh, Pakistan
   Phone: 0312-2786266 / 0343-3350555
   Courier charges for domestic returns are borne by the customer.
4. Receive your exchange or refund. Once we receive and inspect the item, your replacement is dispatched or your refund is processed within 96 hours.

Refunds

• All refunds are processed via IBFT (Inter Bank Funds Transfer) within 96 hours of receiving the returned product.
• For Cash on Delivery orders, refunds are transferred via IBFT to the bank account you provide.
• Shipping charges are non-refundable.

International Orders

Returns

We do not accept returns on orders shipped internationally. However, if an item is wrongly delivered in terms of size or colour, we will refund the item amount, or you may apply the value as free shipping on your next order. Shipping charges are non-refundable.

Exchanges

We accept exchanges on international orders. Delivery charges for both directions are borne by the customer.

Frequently Asked Questions

How long do I have to exchange or return an item?
30 days from delivery for online orders (with original invoice); 14 days for in-store purchases (with original receipt).

Can I exchange my online order at a Brumano store?
Yes — within 30 days of delivery, with your original invoice.

Can I return or exchange sale items?
Items discounted 50% or more cannot be exchanged or returned. Sale items are not eligible for cash refunds. Items discounted less than 50% can be exchanged.

How and when will I receive my refund?
All refunds are sent via IBFT bank transfer within 96 hours of us receiving your returned item. For COD orders, the refund is sent to the bank account you provide.

Who pays for return shipping within Pakistan?
Courier charges for domestic returns are borne by the customer.

Do you accept returns on international orders?
No — international orders are eligible for exchange only, with delivery charges both ways borne by the customer. Wrongly delivered items (size/colour) are refunded for the item amount.

All Shipping charges for international will be calculated at checkout. Delivery timeline for international orders is 8 - 15 working days.

Cash on Delivery(COD) on International orders is not available. International orders will only be shipped after pre-payment verification is done.

All International Orders are non-returnable, non-refundable or non-exchangeable.

Tracking number will be provided after the order has been dispatched, for any delivery instructions kindly mention in the 'Order Notes' or directly contact us on +923433350555.

All customs and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).

If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Fiona is not liable to refund the amount for non-clearance of the Parcel.